Refund policy

Effective Date: June 22, 2026

At Orbixa, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Returns

You have 30 calendar days from the date you receive your order to return an item.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging.

• Accompanied by a receipt or proof of purchase.

2. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will also inform you of the status of your refund after the inspection is complete.

If your return is approved, we will issue a refund to your original method of payment. The time it takes for the refund to appear in your account depends on your card issuer or payment provider's processing policies.

3. Return Shipping

Customers are responsible for the shipping costs associated with returning an item unless the return is due to a damaged, defective, or incorrect product. Shipping costs are non-refundable.

4. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately at orbixa.site and include photos of the damage. We will promptly review your claim and arrange for a replacement or a full refund, as appropriate.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, customization, or other restrictions. Any such exclusions will be clearly indicated on the applicable product page.

6. Contact Us

If you have any questions about returning an item, please contact us:

Store Name: Orbixa

Trade Name: Orbixa

Email: orbixa.site

Phone: +441313816053

Address: 10 Downing Street, London, SW1A 2AA, United Kingdom